Please Note : We are an authorised Citizen Retailer and not the official Citizen South Africa distributors.

We DO NOT offer WATCH STRAPS or offer product support for goods which have not been purchased from ourselves.

If you have a problem with a product which you have purchased from The Citizen Shop, please quote your order number so that we can assist you efficiently.

Online Sales Telephonic Support

Feel free to contact us on 021-434 7710 (Monday-Friday 8:30am - 5pm) please note that this is our sales and product information contact number and not a product support number.

Product Spares or Repairs

For spares or product repairs please contact CJR Gift Sales on 011-257 6000 (www.citizenwatches.co.za)

E-Mail Us

Would you rather email us? Simply email us at info@thecitizenshop.co.za This e-mail address is being protected from spambots. You need JavaScript enabled to view it : We will strive to reply to all emails within 2 hours. Please note that we do not deal with product spares such as straps or batteries, please contact CJR Gift Sales for assistance on this.