Question : How much will i pay for shipping?

Answer : All shipping cost vary do to the service you select as well as your location, express door-door main centre deliveries costs R65 and regional deliveries cost R120. Please note that all goods are dispatched from JHB.

Question : How long will I have to wait for my delivery?

Answer : " The Citizen Shop " strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is 2-3 working days.

If an item is out of stock, an email notification containing a stock ETA will be sent to you. You will be given the option of either waiting for the item or requesting a refund. Approximate time taken from dispatch to the receipt of goods:

• Major Centres via Express Courier: 1 to 2 working days (Please note that this is the time from dispatch and not when the actual order was placed)

• Regional Areas via Express Courier: 2 to 3 working days (Please note that this is the time from dispatch and not when the actual order was placed)

• Postal Service (To Counter) : 4 to 6 working days (Please note that this is the time from dispatch and not when the actual order was placed)

Should an order be particularly heavy or bulky, an additional working day may be required.

Question : What do I need to present when I accept my delivery?

Answer : You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Also please note deliveries will only take place during business hours unless special arrangements have been made.

Question : How do I track my order?

Answer : Once " The Citizen Shop " has dispatched your order, we will send you an email containing the courier tracking number for your order. (We will also include our courier contact details).